Welcome to the www.theflowerpixie.com.sg website, operating under the entity of The Flower Pixie (“we“, “us“, “our“).

You signify your acceptance of the terms and conditions by using this website and any of its pages. You agree that we may alter these terms and conditions at any moment without giving you any notice.

If an order is determined to violate any of our store policies, we reserve the right to refuse it at our discretion and issue a full refund.

 

A. DELIVERY TIME SLOTS, CUT-OFF TIMES AND DELIVERY FEES

1. Delivery is limited to addresses on Singapore’s mainland.

2. Opening hours:

3. Delivery time slots, cut-off times and delivery fees:

4. Deliveries are done within the stated time frame. We are unable to provide an expected time of arrival for the orders since a variety of factors, including but not limited to weather, traffic, volume of orders, delivery vendors’ route decisions, and other factors, can affect delivery timings.

 

B. SURCHARGES AND SPECIAL OCCASIONS

There will be additional surcharges associated with delivery for the following zones and dates:

 

C. DELIVERY MATTERS, LIABILITY, LATE DELIVERY AND NON-DELIVERY

1. It is the sender’s duty to ensure that the recipient’s delivery information is accurate and that someone is there to accept the order.

2. Our delivery partners will only attempt to contact the recipient if they encounter problems locating the recipient. The sender will be contacted if the recipient cannot be reached.

3. In the event that no one is present to receive the order with both the recipient and sender uncontactable to give instructions, our delivery partners will leave the order outside of the unit so that they can proceed with other deliveries and not affect the delivery times of other orders.

4. Orders that cannot be delivered directly to the recipient at places like hotels, offices, medical facilities, etc. Will be given to the mail room, concierge, reception desk, or other specified drop off sites.

5. The order will be returned to The Flower Pixie’s premises if no one is available to accept it at places where it is not practical to leave it outside the unit, such as outside the gate of a landed property, and neither the sender nor the recipient can be reached to provide instructions. After that, the delivery will be considered unsuccessful.
Redelivery will incur additional fees. Please refer to Section “Unsuccessful Delivery and Redelivery” for more details.

6. In the circumstances listed below, neither we nor our delivery partners will be held responsible for delayed deliveries:

• The delivery address provided is incorrect
• The sender’s or recipient’s contact number is invalid
• No one is present to receive the order
• There is no such recipient at the delivery address
• The sender and the recipient are not reachable
• Security protocol delays
• Force majeure

7. Force Majeure

• For the purpose of this Agreement, an “event of force majeure” means any circumstance not within the reasonable control of The FlowerPixie despite the exercise of reasonable diligence and the observance of good business practices that adversely affects the ability of The Flower Pixie to perform its obligations under this Agreement, and The Flower Pixie has taken all reasonable precautions, due care, and reasonable alternative measures in order to avoid the effect of such an event on its ability to perform its obligations under this Agreement and to mitigate the consequences thereof
• Instances of force majeure events include but are not limited to the following: acts of God, accidents, traffic conditions, adverse weather, natural catastrophes, fires, storms, floods, explosions, epidemics, pandemics, civil commotions, riots, strikes, work stoppages, wars, terrorist acts, governmental acts or omissions, changes in laws or regulations, embargoes, exchange or market rulings, suspension of trading, extreme market volumes or volatility, generalized lack of availability of raw materials or energy, disruption in supply chains, breakdown of communication facilities, breakdown of web host or internet service providers

8. We and our delivery partners shall not be liable for any losses, damages, or disappearance to the order after delivery is done in the situations described below:

• The recipient or representative has acknowledged receipt of the order
• Once the order is left outside the apartment, mail room, concierge, reception desk, or other approved drop-off locations—with or without the recipient or sender’s instructions
• After being instructed to leave the order where it is impractical to do so, such as outside a landed property, commercial unit, shopfront, shophouse, etc

9. Our delivery partners will take a picture of the order when it arrives at the delivery location as a proof of delivery for our records only. In the event of a disagreement between the sender or recipient and us, it will be utilized.

10. Requests to take photographs of recipients holding their delivered orders are not entertained.

11. We do not accept requests from clients to take photographs of the completed products because orders are filled precisely as they are listed in our catalogue. In addition, we perform quality inspections before passing them to our delivery partners.

 

D. UNSUCCESSFUL DELIVERY AND REDELIVERY

1. Our delivery partners will make an effort to get in touch with the sender and recipient in the cases listed below to request additional instructions. There will be a 5-minute grace period:

• The delivery address provided is incorrect
• The recipient’s contact number is invalid
• No one is present to receive the order
• There is no such recipient at the delivery address
• Leaving the order where it is impractical to do so, such as outside a landed property, commercial unit, shopfront, shophouse, etc

2. If issues occur during delivery and neither the sender nor the recipient can be reached for instructions, the order will be returned to The Flower Pixie’s premises. After that, the delivery will be considered unsuccessful.

Redelivery will incur additional fees.

3. Redelivery is subject to the following redelivery fees:

4. Only after receiving the redelivery fees (and, if necessary, a new delivery address) within an hour after the last delivery time can our delivery partners proceed with the redelivery.

5. Redelivery will be scheduled for a later time a tour delivery partners’ convenience.

6. In order to preserve the order’s freshness, redelivery is only permitted on the same day. If the order needs to be dispatched the next day, we will not be responsible for its freshness. A request for a new item(s) is charged as per the listing.

7. The full payment (including all delivery costs) will be charged for any cancellation made after the order has been redelivered.

8. Alternatively, the order may be picked up by the sender or recipient at The Flower Pixie’s premises during business hours, but no later than the next day. Should the order be returned to us following the failed delivery attempt or be picked up by the customer the next day, we will not be held responsible for its condition. No exchange, return or refund will be granted.

 

E. CHANGE OF DELIVERY DETAILS

1. The request for a delivery detail change must be made in writing with the order receipt attached. We will address the request during our business hours.

2. The change request must be made at least 12 business hours before the intended delivery.

3. There is a SGD5.00 fee for each message card reprint. Reprints will only be made after payment has been received.

Welcome to the www.theflowerpixie.com.sg website, operating under the entity of The Flower Pixie (“we“, “us“, “our“).

You signify your acceptance of the terms and conditions by using this website and any of its pages. You agree that we may alter these terms and conditions at any moment without giving you any notice.

If an order is determined to violate any of our store policies, we reserve the right to refuse it at our discretion and issue a full refund.

 

A. SUBSTITUTION OF FLOWERS, MATERIALS AND SEASONAL ITEMS

1. All products are subject to availability. We may update, replace, or discontinue any products without prior notice.

2. Flowers are a seasonal product. Their availability, colours and sizes are influenced by the nature. Shortages of materials and flowers can also be caused by disruptions in the supply chain.

3. The majority of preserved flowers have artificial and man-made colours. As a result, batch to batch variations in colours are to be expected.

4. Although we strive to complete orders as shown on this website, there are occasions when the finished product may differ slightly because the relevant flowers or materials are unavailable owing to the aforementioned circumstances.

5. We reserve the right to substitute flowers, materials, other seasonal goods as needed, as long as doing so preserves the order’s value and results in a style that is comparable.

6. The customer will only be informed of the change if it is for a primary flower or if the flowers or materials play a critical role in the overall creative direction.

 

B. PRODUCT REPRESENTATION AND DISCLAIMER

1. Each stalk of leaves and flowers has unique physical characteristics that come from nature.

The majority of preserved flowers have artificial and man-made colours. As a result, batch to batch variations in colours are to be expected.

As a result, each catalogue product crafted might differ slightly from their images, which is to be expected.

2. The lighting in studios and on location can have an impact on how a product appears in pictures.

3. Product colours may show differently on different monitors due to the wide range of monitor and browser variances. Not all computer monitors have the same calibration, thus online colour reproduction is not accurate. We cannot ensure that the colours you see online will appear the same on every computer, so we cannot guarantee that what you see accurately represents the colour of the actual goods. We have tried our best to present the information as correctly as possible.

4. Just because products have the same colour name that does not mean they are the same exact colour. Also, do not mistake the colour name for what you may think that colour should be. For example, just because a colour may have the name Sunshine, it does not mean it will necessarily look like what most people would consider a Sunshine colour. Furthermore, different brands may use the same colour name for different colour names.

5. It is not appropriate to assume that flowers that are not fully blossomed upon delivery are of low quality. To increase their shelf life, certain flowers, like lilies, are delivered partially bloomed.

Welcome to the www.theflowerpixie.com.sg website, operating under the entity of The Flower Pixie (“we“, “us“, “our“).

You signify your acceptance of the terms and conditions by using this website and any of its pages. You agree that we may alter these terms and conditions at any moment without giving you any notice.

If an order is determined to violate any of our store policies, we reserve the right to refuse it at our discretion and issue a full refund.

It is against Singaporean law for anyone under the age of eighteen to purchase or consume alcohol. The recipient of an order including alcoholic items must be at least eighteen years old. If someone looks to be younger than eighteen and cannot provide picture identification to verify it, we reserve the right to refuse delivery of any orders pertaining to alcohol. Redelivery charges are applicable should redelivery be required.

Welcome to the www.theflowerpixie.com.sg website, operating under the entity of The Flower Pixie (“we“, “us“, “our“).

You signify your acceptance of the terms and conditions by using this website and any of its pages. You agree that we may alter these terms and conditions at any moment without giving you any notice.

If an order is determined to violate any of our store policies, we reserve the right to refuse it at our discretion and issue a full refund.

1. The request for cancellation must be made in writing with the order receipt attached. We will address the request during our business hours.

2. Any cancellation of an order is subject to the following cancellation fees:

Welcome to the www.theflowerpixie.com.sg website, operating under the entity of The Flower Pixie (“we“, “us“, “our“).

You signify your acceptance of the terms and conditions by using this website and any of its pages. You agree that we may alter these terms and conditions at any moment without giving you any notice.

If an order is determined to violate any of our store policies, we reserve the right to refuse it at our discretion and issue a full refund.

1. All goods sold are not exchangeable, refundable or returnable.

2. We will not allow exchange, refunds or returns resulting from the buyer’s not understanding, not noticing, or not agreeing to the notices, terms and conditions stated on this website.

3. All orders are quality-controlled and checked for faults before they are shipped out to our customers. However, if you have received an order that is not in proper condition, please get in touch with us so we can investigate further and determine whether the item qualifies for a refund.

The request for a return or refund partial or full, will be granted if it passes all criteria, is proven justifiable, and is made on a case-by-case basis only.

All decisions and rulings are final and made at our sole discretion. We reserve the right to refuse a return or refund on any order that does not meet our policies.

4. The following terms and conditions must be fulfilled prior to assessment to be considered for a refund:

• Requests for returns or refunds must be made in writing and include the order receipt and photo
• If there are any defective orders, we will compare the claim with the delivery photo that our delivery vendors have given
• The request must be submitted within two hours of the completion of the delivery
• Only regular-priced items are eligible
• The order needs to be returned to us undamaged and in its original packing; it cannot have been used or damaged

5. The payment method you used to complete the order purchase will be used to effectuate the authorized refund within 7 business days. Refunds for credit card transactions made on our website will appear on your subsequent bank statement.

6. The Flower Pixie will not be liable for any damages, including but not limited to loss of profit, loss of data, or loss of business information. Instead, your only recourse for damages from any cause whatsoever will be the sum you paid to us.

Welcome to the www.theflowerpixie.com.sg website, operating under the entity of The Flower Pixie (“we“, “us“, “our“).

You signify your acceptance of the terms and conditions by using this website and any of its pages. You agree that we may alter these terms and conditions at any moment without giving you any notice.

If an order is determined to violate any of our store policies, we reserve the right to refuse it at our discretion and issue a full refund.

 

A. MEMBERSHIP AND SALES PROMOTIONS

1. Anytime and without prior notice, we reserve the right to amend or remove the terms and conditions of any sales campaigns.

2. A member discount cannot be used in conjunction with any other sale promotions or discounts.

3. Free gifts for any sales campaigns are subject to stock availability. We reserve the right to make the necessary substitutions should the free gifts need to be changed.

Welcome to the www.theflowerpixie.com.sg website, operating under the entity of The Flower Pixie (“we“, “us“, “our“).

You signify your acceptance of the terms and conditions by using this website and any of its pages. You agree that we may alter these terms and conditions at any moment without giving you any notice.

If an order is determined to violate any of our store policies, we reserve the right to refuse it at our discretion and issue a full refund.

 

A. INTELLECTUAL PROPERTY

1. The contents of this website are owned by The Flower Pixie.

2. Unless otherwise stated, all intellectual property rights associated with, including but not limited to copyright, trademark, registered and unregistered designs, database rights, domain names, and goodwill in all content presented on this website, including all text, graphics, logos, photographs, images, audio clips and digital downloads, are the exclusive property of The Flower Pixie or its licensors and are protected by applicable legislation around the world.

Any commercial use, including the copying, reproduction, modification, distribution, republication, transmission, display, or performance of any content, is strictly prohibited without the consent of The Flower Pixie.

 

B. LIMITATION OF LIABILITY

1. You signify your acceptance of the terms and conditions by using this website and any of its pages. You agree that we may alter these terms and conditions at any moment without giving you any notice.

2. The Flower Pixie disclaims any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to the following:

• Any errors in or omissions on or from this website, including but not limited to technical inaccuracies and typographical errors
• Any third-party websites or content therein, directly or indirectly accessed through links on this website, including but not limited to any errors in or omissions contained therein
• The unavailability of this website or any portion thereof
• Your use of this website
• Your use of any equipment or software in connection with this website

3. All product warranties are provided by the individual material brand owners, unless otherwise specified.

 

C. INDEMNIFICATION

You are entirely responsible for all the activities that occur under your transaction and access to this website. You hereby indemnify, defend, and hold us and our affiliates and our officers, directors, agents, service providers, licensors, and licensees harmless from and against any and all liabilities and costs incurred in connection with any claim resulting from your misuse or arising out of any breach by you of the terms and conditions.

You shall at all times indemnify and keep indemnified The Flower Pixie against all losses (including direct, indirect, incidental, and/or consequential losses), damages (including general, special, and/or punitive damages), injuries, claims, costs, and fees howsoever caused by, arising from, or resulting from any use by or through this website and/or any breach or purported breach of these terms and conditions and/or any applicable law, whether or not written.

 

D. USER ACCOUNT AND PERSONAL INFORMATION

1. When creating an account or buying something from our website, only pertinent information is needed. Your intended recipient’s and your own personal information will only be utilized for in house marketing, order deliveries, sales transactions, and billing.

By placing an order with The Flower Pixie, you consent to the disclosure, collection, and use of such data by us and our appointed service providers.

2. You are responsible for maintaining the security and confidentiality of your user account, and you agree to accept all responsibility for all activities that occur under your user account. We reserve the right to refuse any service and carry out any necessary actions required in respect of any member in breach of any of the terms and conditions on this website.

3. You are also responsible for providing true, accurate, current, and up-to-date information when you sign up for a membership account or purchase a product from this website to prevent any disruption to the order process and delivery.

4. We will take reasonable steps to protect your personal information. We may, however, release your personal information if we are legally required to do so. If we are legally compelled to release your personal information to a third party, it will not be necessary for us to notify you.

 

E. WEB BROWSER COOKIES

Our website may use cookies to enhance the user experience. The user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information and behaviour about them on our website. These website cookies allow us to measure the effectiveness of web searches and advertisements. The user may choose to set their web browser to decline cookies or to alert them when cookies are being sent. If the cookies are disabled, do note that some features of the website may not function properly.

 

F. THIRD PARTY WEBSITE LINKS

Users may find advertising or other content on our website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies that you should review and understand before using them. You will be subject to the terms and conditions of such websites. Browsing and interaction on any other website, including websites that have a link to our website, is subject to that website’s own terms and policies.

 

G. WARRANTY

Information and materials contained on this website are provided on an “as is” and “as available” basis. The Flower Pixie does not warrant the accuracy, adequacy, or completeness of the information and materials and expressly disclaims liability for errors or omissions therein. The Flower Pixie makes no warranty that the website will meet the user’s needs and requirements or that the information provided will be uninterrupted, timely, accurate, reliable, secure, or error-free. The Flower Pixie makes no commitment to update the information contained on this website. The Flower Pixie expressly disclaims all liability for the use or interpretation by others of the information contained on this website.

This Data Protection Notice (“notice”) sets out the basis on which The Flower Pixie (“we”, “us”, or “our”) may collect, use, disclose, or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose, or process the personal data for our purposes.

 

A) PERSONAL DATA

1. As used in this Notice:
“Customer” means an individual who (1) has contacted us through any means to find out more about any goods or services we provide, or (2) may, or has, entered into a contract with us for the supply of any goods or services by us; and

“Personal data” means data, whether true or not, about a customer who can be identified: (1) from that data; or (2) from that data and other information to which we have or are likely to have access.

2. Depending on the nature of your interaction with us, some examples of personal data that we may collect from you include identification information such as your name, contact number, email address, and financial information such as credit card numbers. Delivery-related information will be required for orders. Information such as identity number, age, gender, and employment history will be required for employment.

3. Other terms used in this notice shall have the meanings given to them in the PDPA (where the context so permits).

 

B) COLLECTION AND USE OF PERSONAL DATA

We generally do not collect your personal data unless:
1. It is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your “authorized representative”) after (1) you (or your authorized representative) have been notified of the purposes for which the data is collected and (2) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes.

By providing us personal data about another individual when you engage our services, we will take that to mean you are authorized to provide their personal data to us and have obtained their consent to the collection, use, and disclosure of their personal data for the purpose of fulfilling your order.

2. The collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose that has not been notified to you (except where permitted or authorized by law).

3. Users may visit our website anonymously. We will collect personal data from users only if they voluntarily submit such data to us. Users can always refuse to supply personal data, except that it may prevent them from engaging in certain website-related activities.

4. We may collect and use your personal data in a variety of ways, including, but not limited to, the following:

• Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you
• Verifying your identity
• Member account creation
• Filling out any types of forms
• Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you
• Managing your relationship with us
• Processing payment or credit transactions
• Sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions
• Job application
• Personalizing the user experience
• Administrative and bookkeeping
• Other activities, services, features, or resources we make available on our website
• Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority
• Transmitting to any unaffiliated third parties, including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes
• Any other purposes for which you have provided the information
• Any other incidental business purposes related to or in connection with the above

5. We may collect non-personal data about users whenever they interact with our website. Non-personal data may include the browser name, the type of computer, technical information about the user’s means of connection to our website, such as the operating system and the Internet service providers utilized, and other similar information.
We obtain analytical data on web visitors and website visitation statistics, which are anonymous in nature, so that we can better understand our customers’ behaviours and improve our products, services, and advertising.

 

C) DISCLOSURE OF PERSONAL DATA

We do not sell, trade, or rent user personal data to others.
We may disclose your personal data and that of the above-mentioned individual’s under the following circumstances:

1. Where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or

2. To third-party service providers, agents, and other organizations we have engaged to perform any of the functions listed in Clause B above for us. These companies are obligated to protect all data under the relevant laws.
The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in anyway for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

 

D) PROTECTION OF PERSONAL DATA

1. To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks, we have introduced appropriate administrative, physical, and technical measures such as up to date antivirus protection, encryption, and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorized third-party service providers and agents only on a need-to-know basis.

2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

E) ACCURACY OF PERSONAL DATA

We generally rely on personal data provided by you (or your authorized representative). In order to ensure that your personal data is current, complete, and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

 

F) RETENTION OF PERSONAL DATA

1. We may retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected or as required or permitted by applicable laws.

2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for legal or business purposes.

 

G) TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made, and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

 

H) EFFECT OF NOTICE AND CHANGES TO NOTICE

1. This notice applies in conjunction with any other notices, contractual clauses, and consent clauses that apply in relation to the collection, use, and disclosure of your personal data by us.

2. We may revise this notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this notice was last updated. Your continued use of our services constitutes your  acknowledgement and acceptance of such changes.